PRIVACY POLICY
WHEN DO WE COLLECT INFORMATION?
We collect your personal information when you:
Complete an Online Membership Agreement
Ask us for more information about a product or service, or contact us with a question or complaint
Visit or browse our website.
Send an email to us
Enter your PIN number or swipe your fob into one of our gyms
You have an accident in our gym or there was an incident where you were a witness or personally affected
CCTV – when you are using our gyms
When our teams take photos of your attendance at the gym, part of an event or in a class (Your permission will be asked beforehand)
When using our gym CCTV is being recorded 24 hours a day and actively monitored between 8pm and 8am CCTV is permanently erased after 31 days.
WHAT INFORMATION DO WE COLLECT?
The information we collect about you is required for the purpose of creating your Member Account and for you to enrol in our gym. Such information allows you to be identified as a member and includes:
Name, date of birth, gender, e-mail address, postal address, telephone number, health declaration and whether you require disabled access
Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our web servers
Your usage records and duration of visits
Your preferences for particular products or services or interests when you tell us what they are – or when we assume what they are, depending on how you use our products and services
Your contact with us, such as a note or recording of a call you make to our contact centre, an email or other records of any contact you have with us
Your membership information – such as dates of payment owed and received, the services you use and any other information related to your account
HOW DO WE USE THIS INFORMATION?
We will use your personal information to provide you with the services, products or information that you have requested, for health and safety, security and administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organisations and agents for these purposes. We may use your information to:
Carry out an identity check as part of your membership application. This is carried out by Bottomline Technologies Ltd and is NOT a credit check
Process your membership application through Exerp, our chosen membership software
Bill you for using our services as part of your membership
Keep you informed about our services including operational matters relating to your Membership
Provide relevant services to you
Confirm your attendance to exercise classes or lessons
To allow you to monitor your gym usage
Respond to any questions or concerns you might have about our services
Understand how you use our services, to help us develop relevant and updated services
Carry out research and statistical analysis to monitor how customers use our services
Prevent and detect fraud or other crimes
Operate our facilities in a safe and secure way
We will store your information for as long as you are a Member, or following cancellation of your membership and to meet our legal requirements including health and safety, financial audit, anti-fraud and money laundering regulations. We will store your information for no more than 6 years from the last activity on the account. An ‘activity’ can be classified as access into a gym, a payment made on the membership account or a comment added to the membership following contact with us.
BASIS OF LAWFUL PROCESSING
MARKS GYM Ltd. relies on the following lawful bases for processing, storing and retaining your personal data:
In relation to your membership :
your explicit and freely given consent for the specified purpose of membership and the use of facilities;
the processing is necessary for the performance of your membership contract
the processing is necessary for the legitimate purposes of MARKS GYM or by a third party
In relation to your personal data relating to your health
your explicit and freely given consent for the specified purpose of membership and the use of MARKS GYM facilities;
processing is necessary for reasons of public interest in the area of public health including the cross border threats posed by Covid 19
processing is necessary to protect your vital interests
In relation to your retained data following termination of your membership
the processing is necessary for a legal obligation that PureGym is subject to
In relation to marketing information
the processing is necessary for the legitimate purposes of PureGym or by a third party
DO WE USE COOKIES?
MARKS GYM uses cookies (small text files stored in your browser) and other similar technologies, such as web beacons (small, clear picture files used to follow your online activities) and server-side tagging. These collect information that tells us how you use our websites, web-related products and services. The use of cookies does not give us access to the rest of your computer.
This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again.
You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. You can find out more information about cookies including information on how to turn them off.
Please note however that if you disable our cookies you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted. This could include joining or logging in to your members area.
USE OF PERSONAL DATA FOR AUTOMATIC DECISION MAKING
We do not intend to use your personal data for automatic decision making.
THIRD PARTY TRACKING
We use tools such as Google Analytics for collecting personal data about our website visitor’s online activities over time and across different web sites for marketing purposes. This is so we can ensure our website gives you the best possible experience. For more information and how to opt out from this please visit our cookies policy.
COLLECTION OF CHILDREN'S DATA
MARKS GYM does not collect or process the personal data of children under the age of 16.
YOUR PRIVACY RIGHTS
You have the following rights in relation to your data privacy: the right of access; the right of rectification; the right of erasure (the “right to be forgotten”); the right to restriction of processing; the right to be notified; the right to data portability; the right of objection; and the right to not be subject to automated profiling.
Access. You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. Please contact us through email, the contact us section of the website or writing to the address below. There is not normally a fee for this service.
Rectification. If you believe we are holding inaccurate information about you, or your personal details change, please update your profile on the CLUB RIGHT APP in the members’ area. Debit, Credit and Bank account changes can be made in your members’ area on the PureGym website.
Erasure. You have the right to the erasure of the data we hold on you, when it is no longer needed for the purposes of your Membership, or when you withdraw your consent for our processing (and we have no other lawful basis to hold your data).
Restriction. You have the right to ask us to place restrictions on processing your data in certain circumstances.
Notification. You have the right to be notified of any rectification, erasure or restrictions in relation to your personal data.
Portability. You have a right to receive the data we hold on you electronically in a format that allows it to be easily transferred to another data controller.
Object. You have the right to object to data processing of your personal data for direct marketing or profiling purposes.
Profiling. You have the right not to be subject to any decision based on automatic processing of your personal data.
The address to be used to obtain a copy of your personal information is: PureGym Ltd, 4th Floor, Town Centre House, Merrion Centre, Leeds, LS2 8LY. You can also contact us by emailing datarequest@puregym.com
CHANGES TO THIS PRIVACY NOTICE
We will update this privacy notice to reflect the way in which we process and protect your data. If we do so, we will post notice of the change on our website and you will have the opportunity to adjust your communications preferences via your Member Profile within the Members Area of the website.